ORDERS & SHIPPING

SHIPPING COSTS
We offer free shipping on all Australian orders over $140AUD and free shipping on all international orders over $240AUD. Shipping on all international orders below $240AUD is flat rate of $40AUD. Excluding duties and taxes for your country.

SHIPPING SERVICES - AUSTRALIA

SERVICE	ESTIMATED DELIVERY TIME	COST
STANDARD SHIPPING (METRO AREAS*) OVER $140	2-7 BUSINESS DAYS	FREE
STANDARD SHIPPING (METRO AREAS*) UNDER $140	2-7 BUSINESS DAYS	$11.95
EXPRESS SHIPPING (METRO AREAS*)	1-2 BUSINESS DAYS	$11.95

*Excludes Darwin and WA which have longer estimated delivery times, we advise to purchase Express Shipping to avoid delays/disappointment.

SHIPPING SERVICES - INTERNATIONAL

SERVICE	ESTIMATED DELIVERY TIME	DUTIES & TAXES	COST
INTERNATIONAL SHIPPING VIA AUS POST	2-10 BUSINESS DAYS	NOT INCLUDED	$40AUD orders below $240AU

DELIVERY TIME
Orders are dispatched from our warehouse based in Sydney, and are usually delivered within 2-5 working days. A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package. Please note due to COVID there can be a significant delay with international shipments. We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. SONYA can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact Australia Post directly.

INTERNATIONAL DUTIES AND TAXES

Duties and taxes are not included on all international orders. The charges will be responsible to be paid for by the customer and if refused, a small fee will be incurred.

Please be aware that SONYA does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by SONYA, please contact your local customs office to find out more information if you are unsure of the charges.

CHANGES TO YOU ORDER
If you require any changes to your order; including incorrect address details and/or item sizing, contact customer service immediately.

If your order has already been processed, SONYA accepts no responsibility for incorrect details entered. However, our returns is available for changing incorrect items.

Shipments that are rejected by the receiver will result in the customer incurring redirection fees. SONYA reserves the right to cancel any order after purchase.