ORDERS & SHIPPING
SHIPPING COSTS
We offer free standard shipping on all Australian orders over $180AUD (2-5 business days) and free shipping on all international orders above $400AUD - excluding duties and taxes for your country.
DELIVERY TIME
AUSTRALIAN ORDERS
All orders are shipped from our Sydney, NSW warehouse.
Express Australia Post Shipping - 1-2 business days
Standard Australia Post Shipping - 2-5 business days (depending on location)
Please note we are not liable for any shipping delays via Australia Post
PO BOXES
Please note we do not ship to PO BOXES.
Due to delays within the Australia Post network, your parcel may take longer than usual to reach you.
We thank you for your patience.
INTERNATIONAL ORDERS
| SERVICE | ESTIMATED DELIVERY TIME | DUTIES & TAXES | |
| INTERNATIONAL EXPRESS SHIPPING VIA EMS/USPS | 10 - 35 DAYS | NOT INCLUDED |
|
| SERVICE | ESTIMATED DELIVERY TIME | DUTIES & TAXES | |
| INTERNATIONAL EXPRESS SHIPPING VIA DHL | 5 - 10 DAYS | NOT INCLUDED |
|
International orders are shipped by EMS/USPS for delivery. If you wish to track your parcel and have not received an email with your tracking details, please contact USPS in the United States and EMS Internationally and to help track your shipment.
We aim to get most orders dispatched within 2 days or sooner, subject to the product specifications, credit card clearance, stock, your location, time & date of order, address verification, shipping time, & availability of items. We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock.
Based on the item delivery destination, some items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to SONYA and you will be charged for the unpaid duties, taxes & additional shipping costs.
Orders are dispatched from our warehouse based in Sydney, and are usually delivered within 2-5 working days within Australia and between 10-40 days internationally. A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package. Please note due to COVID there can be a significant delay with international shipments. We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. SONYA can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact Australia Post directly.
Since these fees are not computed nor applied to orders by Sonya Moda, please contact your local customs office to find out more information if you are unsure of the charges.
Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. It is the responsibility of the receiver to pay for this charge, not Sonya Moda. Sonya Moda is unable to refund duties and taxes for international orders that are returned.
For customers outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.
Sonya Moda cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes. If your order has already been processed, Sonya Moda accepts no responsibility for items shipped and not collected. Note that duties and taxes are non-refundable.
In the instance a parcel isn’t collected or the receiver refuses to pay the relevant duties and taxes and the parcel is returned Sonya Moda is not liable for the shipping costs - this will be deducted from your purchase (AUD$45.00) and an online store credit via email will be issued for the balance once your parcel has been returned.
CHANGES TO YOU ORDER
If your order has already been processed, SONYA accepts no responsibility for incorrect details entered. However, our returns is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. SONYA reserves the right to cancel any order after purchase.
Updated on 9/03/22