Privacy policy

Last Updated: June 2026

Sonya Moda ("Sonya Moda", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, subscribe to our marketing communications, or otherwise interact with us.

By accessing our website or using our services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Information You Provide Directly

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment details
  • Purchase history
  • Customer service enquiries and correspondence
  • Information provided when entering competitions, surveys or promotions

Information Collected Automatically

When you visit our website, we may automatically collect information including:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Website usage data
  • Pages viewed
  • Referring websites
  • Shopping behaviour and preferences

This information may be collected through cookies, pixels and similar tracking technologies.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Process payments
  • Provide customer support
  • Communicate with you regarding orders
  • Send marketing communications where you have consented
  • Improve our website, products and services
  • Detect and prevent fraud or unauthorised activity
  • Comply with legal obligations
  • Administer promotions, competitions and surveys

3. MARKETING COMMUNICATIONS

If you subscribe to our mailing list or provide consent, we may send you promotional emails, SMS messages, product updates, event invitations and marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in our emails.

You may opt out of SMS marketing by replying STOP to any marketing message received.

Opting out of marketing communications does not affect transactional communications relating to your orders.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies, pixels and similar technologies to improve your browsing experience and assist with website functionality, analytics and advertising.

These technologies may collect information regarding:

  • Website usage
  • Pages viewed
  • Products viewed
  • Cart activity
  • Purchase activity

We may use technologies provided by third parties including:

  • Shopify
  • Google Analytics
  • Meta (Facebook and Instagram)
  • Klaviyo
  • TikTok
  • Google Ads

You may adjust your browser settings to disable cookies, however certain website functionality may be affected.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to trusted third-party service providers who assist us in operating our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Customer service providers
  • Marketing and advertising platforms
  • Analytics providers
  • Website hosting providers
  • Fraud prevention services

We only disclose personal information where reasonably necessary to provide our products and services.

We may also disclose information where required by law, regulation, court order or government authority.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process personal information outside Australia.

By providing your personal information, you acknowledge that your information may be transferred to and processed in countries outside Australia, including countries that may have different privacy laws.

We take reasonable steps to ensure your information remains protected.

7. PAYMENT SECURITY

Payments made through our website are processed by secure third-party payment providers.

Sonya Moda does not store complete credit card details on its servers.

Payment information is protected using industry-standard encryption and security measures.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Provide our products and services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

9. YOUR RIGHTS

Subject to applicable laws, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Update your details
  • Request deletion of your personal information
  • Withdraw marketing consent

To exercise any of these rights, please contact us using the details below.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children without appropriate parental consent.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

13. CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Sonya Moda Email: hello@sonya.moda