SHIPPING POLICY
PROCESSING TIMES
Orders are processed Monday to Friday, excluding public holidays.
Please allow 1–3 business days for your order to be processed and dispatched during standard periods. During collection launches, promotional periods or holidays, dispatch times may be extended.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Australia Standard Shipping
2–7 business days
Australia Express Shipping
1–4 business days
Delivery timeframes are estimates only and may vary depending on your location and carrier delays.
We ship worldwide using trusted international carriers.
Estimated delivery time-frames:
United States: 4–10 business days
United Kingdom: 4–10 business days
Europe: 4–12 business days
Rest of World: 5–14 business days
International delivery time-frames are estimates only and are not guaranteed.
International orders may be subject to import duties, taxes and customs charges determined by your local customs authority.
These charges are the responsibility of the customer and are not included within your order total.
If duties or taxes are refused upon delivery, the parcel may be returned to us. Any return shipping fees, customs charges or carrier fees incurred will be deducted from your refund or store credit.
Once an order has been dispatched, Sonya Moda is not responsible for delays caused by shipping carriers, customs clearance or incorrect shipping information provided at checkout.
If your parcel is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.
Please ensure all shipping details are entered correctly at checkout.
Sonya Moda is not responsible for parcels lost or delayed due to incorrect shipping information provided by the customer.
Pre-order dispatch dates are estimates only and may change due to production or freight delays outside of our control.
If your order contains multiple items, your order may be held and shipped together once all items become available.
Once your order has shipped, you will receive a tracking confirmation email.
Please allow up to 24 hours for tracking information to update.
Delivery times by country can be checked here